Welcome to the Kaptaan Kheri FAQ page! We’ve gathered answers to some of the most common questions about our traditional and modern chappals and sandals. If you have any other questions, please feel free to reach out to us.
1. General Information
Q: What is Kaptaan Kheri?
A: Kaptaan Kheri is a Pakistani brand that specializes in premium-quality chappals and sandals, combining traditional craftsmanship with modern designs.
Q: Where are your products made?
A: All our chappals and sandals are handcrafted in Pakistan by skilled local artisans, ensuring durability, comfort, and style.
2. Product Information
Q: What sizes are available for your chappals and sandals?
A: Our chappals and sandals come in a variety of sizes suited to the Pakistani market. Please check our Size Guide on each product page for specific measurements.
Q: Do you offer traditional designs?
A: Yes, we offer a range of traditional Pakistani chappals as well as contemporary designs to suit different tastes.
Q: How do I care for my chappals and sandals?
A: We recommend keeping your footwear dry and using a soft brush or cloth for cleaning. For leather chappals, applying a leather conditioner occasionally will help maintain their quality.
3. Orders and Payments
Q: How can I place an order?
A: You can place an order directly through our website, kaptaankheri.com. Simply browse our collection, select your preferred chappals or sandals, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), bank transfers, and online payments via credit/debit cards. All transactions are secure.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within a few hours of placing them. Please contact our customer service team immediately for assistance.
4. Shipping and Delivery
Q: Do you deliver across Pakistan?
A: Yes, we offer delivery services across Pakistan, including major cities and rural areas.
Q: How long does delivery take?
A: Delivery typically takes 5-8business days, depending on your location. Delivery times may be longer during peak seasons or in remote areas.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your order on our website or through the courier’s tracking service.
5. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 7 days of delivery, provided the chappals or sandals are in their original condition, unused, and in their original packaging. After inspection, a refund or exchange will be processed.
Q: How do I return a product?
A: To initiate a return, please contact our customer service team with your order number and reason for return. We will guide you through the process.
Q: Can I exchange my product?
A: Yes, you can exchange your product within 7 days of receiving it, as long as it’s unused and in its original condition. Please contact us to arrange an exchange.
6. Account and Privacy
Q: Do I need to create an account to place an order?
A: Creating an account is optional, but it makes the checkout process faster and allows you to track your orders and manage your preferences.
Q: How do you protect my personal information?
A: We prioritize your privacy and use advanced encryption to protect your personal information. Please review our Privacy Policy for more details.
Q: How can I reset my password?
A: If you’ve forgotten your password, you can reset it by clicking the “Forgot Password?” link on the login page and following the instructions.
7. Contact Us
Q: How can I contact Kaptaan Kheri customer service?
A: You can reach us via email at info@kaptaankheri.com or call us at +92 310 6937193. We’re here to assist you with any questions or concerns.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Sunday, from 9:00 AM to 6:00 PM (PKT).
