At Kaptaan Kheri, we strive to ensure that our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied with your order, we offer a return policy under the following conditions.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Period: You must initiate the return within 7 days from the date of delivery.
- Condition of the Product: The product must be unused, unworn, and in the same condition that you received it. It should also be in its original packaging, with all tags and labels attached.
- Inspection: All returned items will be inspected upon receipt. If the product is found to be damaged, used, or not in its original condition, the return will not be accepted, and the item will be sent back to you.
2. Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Products that have been used or worn.
- Products that have been damaged due to improper use.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at info@kaptaankheri.com or call us at +92 310 6937193 within 7 days of receiving your order. Provide your order number and a brief description of the reason for the return.
- Wait for Approval: Once we receive your request, we will review it and provide you with instructions on how to return the item. Please wait for our approval before sending the item back.
- Ship the Product: After receiving return approval, carefully pack the item in its original packaging and ship it to the address provided by our customer service team. You will be responsible for the shipping costs associated with the return.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved Returns: If your return is approved, a refund will be processed, and the amount will be credited to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
- Rejected Returns: If your return is not approved due to the product being damaged, used, or not in its original condition, we will notify you, and the item will be returned to you at your expense.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process above and place a new order for the desired item once your refund is processed.
6. Contact Us
If you have any questions or need further assistance, please contact us at:
Kaptaan Kheri
Email: info@kaptaankheri.com
Phone: +92 310 6937193
Address: Zain Plaza Near KIPS Academy Mandian Abbotabad
